Support
[email protected]
Anything about your account, your companion, a feature that isn’t behaving — start here. We’ll triage it from your first message.
Within 24 hours, every day.
Write to support →Contact
We don’t have a generic inbox. Pick the lane that matches what you need and it goes straight to the right team.
Support
[email protected]
Anything about your account, your companion, a feature that isn’t behaving — start here. We’ll triage it from your first message.
Within 24 hours, every day.
Write to support →Billing
[email protected]
Subscriptions, payment problems, refund questions, cancellations that aren’t going through.
Within one business day.
Write to billing →Safety & content
[email protected]
Reports about a conversation, content concerns, anything you’ve seen that you’re not sure about. We take this lane seriously.
Within 48 hours, including weekends.
Write to safety & content →Privacy
[email protected]
Data access, deletion, correction, export — anything under GDPR, the Australian Privacy Act, or equivalent regimes.
Within seven business days.
Write to privacy →Press
[email protected]
Outlets, journalists, podcasters, researchers. We talk to press selectively — see our press page first.
Within three business days.
Write to press →Careers
[email protected]
We hire slowly. If you’ve thought hard about loneliness, AI, memory, or the texture of a real relationship — write to us.
We read everything. We reply when we can.
Write to careers →If you or someone you know is in immediate danger, please contact your local emergency services. We are not a crisis service and cannot respond in the moments that matter most. The lines below are open every hour of every day:
For other countries, the Find a Helpline directory lists verified services worldwide.
For everything else, the lanes above are the fastest path. We don’t do general inboxes — they tend to swallow the things that actually need attention.
About Éclat →